IT’S ANNOYING WHEN SOMETHING GOES WRONG ISN’T IT? WE MAY NOT SELL PRODUCTS DIRECTLY TO THE PUBLIC, BUT DON’T WORRY, IF SOMETHING IS UP-THE-CREEK WITH ONE OF OUR PRODUCTS AND IT’S COVERED BY OUR SCORPIO WORLDWIDE WARRANTY THEN HAVE A LOOK BELOW AT OUR FAQS.
We are sorry if there is an issue with your watch but don’t panic - it’s covered by our Scorpio warranty, so grab your iPad or iPhone and send us an email at: firstname.lastname@example.org. Or if you still enjoy the ways of the good old pencil and pad, send us a letter to: Scorpio Worldwide Service Centre, International House D2, Old Brighton Road, Lowfield Health, Crawley, West Sussex, UK, RH11 0PR. No pigeons please
REGISTER YOUR aviator smart WATCH:
Proof of Purchase / Receipts:
In order to make a claim against a warranty, customers must be able to provide proof of purchase. Normally this would be the receipt issued at the time but we will also accept other proof such as a credit card statement where the price is clearly and correctly displayed
As a manufacturer and distributor our products are sold through a global travel retail network by a wide variety of partners. Therefore, because we do not sell direct to end users, refunds can only be provided by the company from which the product was bought.
Most of our watches are covered by a “new for old” warranty. If there is a problem that is covered by this warranty the product can be returned to our Service Centre and we will replace it with a new watch of the same model free of charge. If the model has been discontinued or is not in stock, we will provide a similar model of equivalent value instead.
We regret that we are unable to offer a repair service. However, depending on the damage and the terms of the warranty, it may be possible to provide a replacement (see above). Alternatively, if the product is out of warranty, a replacement will be offered at a fixed fee, dependent on the watch brand and model.
Due to the nature of the product, watch straps are not covered by our warranties. However, new straps for most Aviator Traveller Collection, F-Series, and Sturmanski watches can be purchased from our Service Centre.
All of our watches use standard batteries that can be purchased from your local watch or jewellery retailer. Scorpio does not provide a battery replacement service.
Scorpio Worldwide will cover the cost of postage for dispatching a replacement product but cannot be responsible for the postage costs of returned items which must be covered by the customer.
We can accept payment by cheque, credit card (via Worldpay), or bank transfer. Please email us at email@example.com for more details.